Return/Exchanges

Horse Fashion Australia has an exchange or credit policy. No refunds will be given unless the item is faulty. If for any reason you wish to exchange an item, it must be returned within 14 days of purchase. Goods must be returned in original packaging, with swing tags attached and must be unworn and unwashed in original saleable condition to be eligible for return.

Custom ordered items and sale items are not eligible for exchange or credit. We cannot also accept exchanges for horse rugs due to hygiene issues. 

How the credit works:

You will be emailed or messaged through a code for your use. This code can be used online during checkout.

Time frame:

You have one year to use the credit amount.

Shipping Costs:

The return shipping is at the customers expense for all regular returns, If the return is a faulty, damaged or incorrect item, the return shipping costs will be paid for by the customer and then credited back. 

Sale Items:

We do not offer returns on sale or discounted items, including items purchased using a discount code or items purchased during any type of sale.